1. Supporting children and families where ASD and ADHD is suspected

    Report -

    Healthwatch Northamptonshire talked to 12 families who had experience of the process of assessment for a diagnosis of autism spectrum disorder (ASD) or attention deficit hyperactivity disorder (ADHD) in the previous 12 months.

  2. A report on the views and experiences of children, young people and families of health and social care in Northamptonshire

    Report -

    Healthwatch Northamptonshire (HNW) wants to ensure that the views of children, young people and families are gathered and heard and positively influence current changes in health care for children and young people.

  3. A report on the views of children and young people with SEND in Northamptonshire

    Report -

    Since September 2015, HWN has engaged with CYP with Special Educational Needs and Disabilities (SEND) using a variety of activity and methods.

  4. Information on Coronavirus

    Advice and Information -

    Read the advice and information from NHS England, Public Health England and Northamptonshire councils about the Coronavirus.

  5. Coronavirus: Advice from other organisations

    Advice and Information -

    It can be hard to keep up with the constantly changing and evolving nature of guidance and help with coronavirus. Here are some links to different national organisations and their advice.

  6. Healthwatch Northamptonshire’s support for health and care services and the people using them during the pandemic

    News -

    As a statutory body, Healthwatch has the role of working with others to both help communities have clear and accurate information and advice and safeguard the rights and wellbeing of people who use health and social care services.

  7. Coronavirus: Local services and updates

    Advice and Information -

    The links on this page are to help you find information about local services and updates relating to coronavirus all in one place.

  8. Organisations that can help with general NHS Complaints

    Advice and Information -

    Organisations that can help with general NHS Complaints and advocacy

  9. Experiences of caring during the coronavirus pandemic

    Report -

    Your feedback from 2020 suggested that more people were providing care to their loved ones during the pandemic and the changes to services had put extra strain on carers. In 2021, we set out to find out more about the experiences of unpaid carers.

  10. Young people and their families’ experiences of Autism and ADHD diagnosis in Northamptonshire

    Report -

    Our report detailing our findings has been published take a read!

  11. Community pharmacy opening hours during the COVID-19 pandemic

    Advice and Information -

    The joint COVID-19 Northamptonshire Strategic Coordination Centre* has issued an update about pharmacy opening hours, including over the Easter weekend:

  12. Share your experience of health and social care services during the COVID-19 pandemic so we can help services better help you

    News -

    During the current crisis, it is really important that we hear about your good and bad experiences of health and social care.

  13. Annual Report 2019-20 - Guided by you

    Report -

    During 2019-20 we undertook some exciting projects and continued to ensure that the views and needs of the people of Northamptonshire are considered, particularly as services and organisations are restructured.

  14. Information and Signposting

    Advice and Information -

    Healthwatch Northamptonshire's information and signposting support is confidential and free. Below are some useful links or search our advice and information page for lots more articles.

  15. Complaints about GPs

    Advice and Information -

    The care you receive from a GP is usually very good and most people don’t have any problems. But occasionally things can go wrong. This page tells you where to start when you want to sort out a problem with a GP.

  16. NHS hospital complaints

    Advice and Information -

    The care you receive in an NHS hospital is usually very good and most people don’t have any problems. But occasionally things can go wrong. This page tells you where to start when you want to sort out a problem with an NHS hospital.

  17. NHS Dentist Complaints

    Advice and Information -

    NHS dental care is usually very good and most people don’t have any problems. But occasionally things can go wrong. This page tells you where to start if you have a problem with an NHS dentist.

  18. Mental Health Services Complaints

    Advice and Information -

    If you’re unhappy about your treatment for a mental health problem, you may be able to make a complaint.

  19. Complaints about other NHS services

    Advice and Information -

    NHS care is usually very good and most people don’t have any problems. But occasionally things can go wrong. This page tells you more about how to raise concerns about health services that aren’t GPs, hospitals and dentists.

  20. Local health and social care complaints contacts

    Advice and Information -

    A collection of local health and social care complaints contacts

  21. Complaints advocacy

    Advice and Information -

    Information about complaints advocacy and other advocacy services from VoiceAbility in Northamptonshire

  22. Whistleblowing - How a staff member can report a problem in the NHS or an Adult Social Care Service

    Advice and Information -

    NHS and adult social care are usually very good and most people don’t have any problems. But occasionally things can go wrong.

  23. Making a complaint about social care services – What should you expect?

    Advice and Information -

    Healthwatch England has been working with the Local Government and Social Care Ombudsman to develop a Single Complaints Statement for both professionals and the public

  24. Care Quality Commission

    Advice and Information -

    The Care Quality Commission (CQC) is the inspector and regulator for health and adult social care facilities in England.

  25. VoiceAbility

    Advice and Information -

    VoiceAbility provide advocacy for people who need help to have their voice heard and to make complaints to health and social care services.

  26. Professional Standards Authority

    Advice and Information -

    The Professional Standards Authority helps to protect the public through their work with organisations that register and regulate people working in health and social care.

  27. Advice on the complaints process for healthcare organisations

    Advice and Information -

    The Department of Health and Social Care are aware that due to the ongoing pressures caused by the COVID-19 pandemic, some healthcare organisations are encountering significant pressure on staff time.

  28. Annual Report 2020-2021 - On equal terms

    Report -

    This year has been a very difficult one for everybody. While Healthwatch could not visit health and social care premises, we were still able to investigate the impact of the pandemic on people's access to the services that matter to them most.

  29. Healthwatch England launch the 'Because We All Care' campaign with the CQC

    News -

    Everyone has different experiences of care - Healthwatch England wants to hear feedback on health and social care from everyone. Tell them about your care to make sure services work better for us all.

  30. Annual Report 2021-2022 - Championing what matters to you

    Report -

    Our 2021-2022 Annual Report looks at the work that we completed last year whilst still being limited by the new ways of working. Despite the year's challenges we continue to work relentlessly to ensure the public's voice was heard.