Our Enter and View Policy

Report - 17 January 2023

The purpose of this policy and procedure document is to ensure that Healthwatch (HW) staff, volunteers and external stakeholders are clear when, where and how Enter and View is carried out.

This policy refers to all Healthwatch contracts held by Connected Together CIC. This procedure describes the processes and arrangements for HW to Enter and View premises providing health and social care services for the purpose of observing services and service delivery.

Enter and View allows HW to:

• Go into health and social care premises to hear and see how people experience the service

• Collect the views of people using the service at the point of delivery

• Collect the views of carers and relatives of people using the service

• Speak to staff working in the service at the time of the visit

• Observe the nature and quality of services

• Collate evidence-based feedback, based on what people have told us on the day and what we have observed

• Report to providers, regulators, local authority and NHS commissioners and quality assurers, the public, Healthwatch England and any other relevant partners

• Develop insights and recommendations across multiple visits to inform strategic decision making at local and national levels

Read the full Policy

Enter and View
Download (PDF 240 KB)

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