Visits to mental health crisis support services in Northamptonshire

Report - 23 March 2020

Healthwatch Northamptonshire has been carrying out a series of visits to NHS and Social Care funded services in Northamptonshire to ascertain the experience and opinions of service users, with a particular focus on mental health.

We wanted to understand more about people’s experiences of mental health crisis support so visited services provided by Northamptonshire Healthcare NHS Foundation Trust (NHFT) and Mind, the main providers of mental health crisis support in the county (Mind’s Crisis Cafes are run with NHFT).

We visited the two NHFT Crisis Houses in the county and a Crisis Café at Wellingborough Mind and observed good care that was centred around the needs of the service users. The service users we spoke to also commended the support they were given.

Both services were clearly beneficial to those that used them and necessary to supports people experiencing a mental health crisis.

Dates each visit were conducted:
• The Warren (NHFT Crisis House), Northampton: 22 October 2019
• Mind Crisis Café, Wellingborough: 25 October 2019
• The Martins (NHFT Crisis House), Rushden: 28 November 2019

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Visit to mental health crisis support services in Northamptonshire report
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