Young Healthwatch Northamptonshire and National Citizen Service visit to Elm Bank Care Home, Kettering

For this part of their NCS course they teamed up with Young Healthwatch Northamptonshire. The visit took place over two days so that the young people could get to know the residents and get a real feel for what Elm Bank was like. This report is written by the young people in their own words.

Elm Bank is a care home in Kettering offering residential, palliative, dementia and respite care. It was rated as ‘Good’ in April 2017 by the Care Quality Commission (CQC), who are the regulators and inspectors of care homes. It has 115 rooms.

Consistent with Healthwatch Northamptonshire practice, this report has been written by Young Healthwatch and NCS volunteers in their own words and expresses their own opinions.

It is based on their own observations and those of the people they spoke to. The report is split into five sections, looking at whether the home was welcoming, safe, caring, well organised and calm, and a section about what the residents said.