Enter and View - Hospitals
Healthwatch Northamptonshire volunteers Sheila White and Wendy Patel visit the wards and departments at Kettering General Hospital to carry out '15 Step Challenge' audits.
The 15 Steps Challenge focuses on seeing care through a patient or carer’s eyes, and exploring their first impressions.
The visit reports are valued by Kettering General Hospital, who produce action plans in response to their findings. The hospital summarises the audit findings and actions for their Quality Governance Steering Group to provide ongoing assurance around the management and implementation of recommendations and learning. These reports can be read below. They list the areas audited, the themes identified and how the Divisions will embed learning.
Downloads
KGH summary of February and March visits and action plan
