The use of additional services at local pharmacies - Findings from our Make Your Voice Count survey

Between October 2016 and March 2017 Healthwatch Northamptonshire carried out its annual ‘Make Your Voice Count’ campaign. 169 of the people we spoke to completed a survey telling us about their own or a family member’s experiences of local services and their views on how things could be made better. As part of this, we asked people about their opinions and use of additional services at their local pharmacies, besides dispensing and disposal of medication and advice on treatment of minor conditions.

More than half of those we spoke to had not used any of the additional pharmacy services listed

The most used additional services by those that had were flu vaccination, home delivery and medicines review. Other additional services that people would welcome at their local pharmacy included advice on dealing with minor ailments, general wellbeing advice, such as weight and stress management, and also advice on specific conditions (such as dementia, Parkinson’s disease and diabetes).