A report on patient experience at Kettering General Hospital NHS Foundation Trust

The report was submitted to the Care Quality Commission (CQC) in advance of their inspection of KGH in September. CQC described this feedback as “invaluable in informing their inspection”. The report gives an overview of what we heard from patients and their relatives from 106 visits to KGH, information sent in to Healthwatch by members of the public and our Make Your Voice Count survey, in the last 18 months.

The information and insight received indicates a diverse range of views about the quality of care at KGH.

Many people talked about very positive care – especially caring and efficient staff, good clinical care and good patient experience. Others were more critical of the quality of care and the patient experience and some were clearly distressed about their experiences. Emerging themes include issues to do with care and dignity of patients, communication issues, poor environments, lengthy discharge waits and staffing level concerns.