Unannounced visit to the Kettering General Hospital Accident and Emergency Department.
Volunteers from Healthwatch North and West Northamptonshire visited the Kettering General Hospital (KGH) Accident and Emergency (A&E) department unannounced using their statutory power to conduct Enter and View visits on 31st January 2023.
The hospital was informed prior to the visit that it would be taking place and by whom but did not know the date or time of the visit before it happened.
The volunteers spoke to patients about their experiences of the service, from the parking and waiting times, to the care they were provided.
This report, written by our volunteers, is a snapshot of the hospital’s A&E department on the day and the teams’ recommendations to improve the patient experience locally. It is not a comment on the situation nationally, Government policy or the need for additional resources in Emergency Departments across the country.
